Refund policy

Last Updated: November 6, 2026

At Olsonnoemi, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy for details about eligibility, return procedures, and refunds.

1. Return Period

We accept return requests within 30 days of the delivery date. To qualify, you must contact us within this period and receive return authorization before sending any item back.

2. Return Eligibility

To be eligible for a return, products should meet the following conditions:

  • Be unused and in their original condition.

  • Include original packaging, accessories, and components whenever possible.

  • Have no damage caused by improper use, handling, or assembly.

  • Include proof of purchase or a valid order number.

Products that have been significantly used, modified, or damaged after delivery may not qualify for a return.

3. How to Request a Return

To start a return, please email us at info@olsonnoemi.com with the following information:

  • Your order number.

  • Your full name and contact information.

  • The reason for the return.

  • Clear photos if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions if approved. Please do not send any item back before receiving return authorization.

4. Return Shipping Costs

For returns due to personal preference or a change of mind, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us. After reviewing the issue, Olsonnoemi will cover reasonable return shipping costs for approved returns.

Original shipping fees may be non-refundable unless otherwise required by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.

Please provide your order number and clear photos showing the issue. We will review your request and work with you to arrange an appropriate solution, such as a replacement, return, or refund.

6. Refund Process

Once your returned item is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

7. Exchanges

If you would like to exchange an item, please contact our customer service team. Exchanges are subject to product availability and approval.

8. Contact Information

If you have questions about returns or refunds, please contact us:

Store Name: Olsonnoemi
Email: info@olsonnoemi.com
Phone: +1 (760) 610-4945
Address: 74808 Leslie Ave, Palm Desert, CA 92260-2074, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)